1. Order Processing & Production Lead Time
Production Time: Standard production time for custom orders is 8 to 10 working days (excluding weekends and public holidays) upon final artwork proof approval and payment receipt.
Artwork Proof Approval: Production will only begin after you have officially confirmed and approved the artwork proof. Delayed approval may affect the final dispatch date.
Urgent Orders: If you have a strict deadline (e.g., event, installation ceremony, or local pickup in Taiwan for hand-carrying abroad), please inform us before placing your order so we can evaluate turnaround feasibility.
Production Time: Standard production time for custom orders is 8 to 10 working days (excluding weekends and public holidays) upon final artwork proof approval and payment receipt.
Artwork Proof Approval: Production will only begin after you have officially confirmed and approved the artwork proof. Delayed approval may affect the final dispatch date.
Urgent Orders: If you have a strict deadline (e.g., event, installation ceremony, or local pickup in Taiwan for hand-carrying abroad), please inform us before placing your order so we can evaluate turnaround feasibility.
2. Shipping Methods & Destinations
International Express Shipping: We ship globally via EMS (Express Mail Service) or designated international courier services.
Domestic Taiwan Shipping / Local Hand-Carry Pickup: We provide local express delivery within Taiwan or to designated local addresses for representatives who will hand-carry items abroad.
International Express Shipping: We ship globally via EMS (Express Mail Service) or designated international courier services.
Domestic Taiwan Shipping / Local Hand-Carry Pickup: We provide local express delivery within Taiwan or to designated local addresses for representatives who will hand-carry items abroad.
3. Shipping Fees & Weight Calculation
Shipping fees are calculated based on the total weight of your package and the delivery destination.
Once you provide the required product quantity, we will calculate and include the estimated shipping fee in your proforma invoice before payment.
Shipping fees are calculated based on the total weight of your package and the delivery destination.
Once you provide the required product quantity, we will calculate and include the estimated shipping fee in your proforma invoice before payment.
4. Import Duties, Taxes & Customs Clearance
Import duties, value-added taxes (VAT), and customs clearance fees are not included in the product price or shipping cost.
These additional charges are the responsibility of the recipient and vary according to the regulations of the destination country.
Import duties, value-added taxes (VAT), and customs clearance fees are not included in the product price or shipping cost.
These additional charges are the responsibility of the recipient and vary according to the regulations of the destination country.
5. Tracking Your Shipment
Once your order is dispatched, we will issue a shipment confirmation via email or messaging app containing your tracking number and official tracking portal link.
You can monitor the real-time shipping status directly using the provided tracking portal.
Once your order is dispatched, we will issue a shipment confirmation via email or messaging app containing your tracking number and official tracking portal link.
You can monitor the real-time shipping status directly using the provided tracking portal.
6. Contact Us & Support
If you have any questions regarding your shipping options, tracking, or urgent order scheduling, please feel free to reach out to us via our official WhatsApp:
Official WhatsApp: +886 908 835 179
If you have any questions regarding your shipping options, tracking, or urgent order scheduling, please feel free to reach out to us via our official WhatsApp:
Official WhatsApp: +886 908 835 179
